(and other things people have wanted to know).
How does the whole return thing work?
We ask that you please choose carefully when deciding to order from our Studio Shop as everything is limited edition and made to order. We are unable to offer returns on items due to change of mind, but if the items arrive damaged or are lost then replacements or refunds will be issued. All services are non-refundable. Please email us at email@example.com if you have any problems with your items that you have received.
How do payments for your services work?
Payments for services will be processed through Stripe. After the initial inquiry and discussion of the details of your order are complete, an invoice will be sent requesting the full payment of the agreed upon service including the cost of shipping.
If after the initial invoice payment is complete additional costs accrue, an additional invoice will be issued requesting full payment of said costs.
All payments for orders from the Studio Shop will take place at the time of purchase. We use the Secure Socket Layer (SSL) as provided by Squarespace to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than estormstudio.
What are my paper options?
Lucky for you there are none. Oops, did we just burst your bubble? Trust us on this one. We spent 3 weeks staring at paper swatches and awkwardly trying to balance heavy swatch-books comparing paper grades, weights, and several shades of white to make sure everything would be as pretty and perfect as we think possible. This is not your average paper. You won’t be disappointed.
Who designed your website?
Yes, we use Squarespace. No, there’s not a template to make it look this cool. And yes, we spent several months moving the same things over and over again infinitesimal amounts until it was just right. We have a Sun in Libra and Virgo-rising over here (aka: an anal-retentive lover of pretty things). As for the more far out aspects? That would be the Aquarius moon.
Well how did you do it?
If we told you then, you’d know. And well, secrets are more fun.
Could you design my…
Wait, hold up! Look over here first.